Roles explained

Everyone in your company logs in with their own account. Their role decides what they can see and change.

The three roles

Role	Who it's for	In short
Admin	The company owner, usually the person who signed up	Sees and manages everything in the company account
User	Engineers and operators	Manages the devices and gateways assigned to them
Viewer	Managers, customers, auditors	Looks at dashboards and data, but can't change anything

What each role can do

	Admin	User	Viewer
See the dashboard, map, alerts and analytics	✅ All devices	✅ Their devices	✅ Their inviter's devices
Add devices and gateways	✅	✅	—
Edit devices and gateways	✅ Any	✅ Their own	—
Delete devices and gateways	✅	—	—
Rename a gateway's child devices	✅	✅	—
Send commands (IO controls)	✅	✅	—
Assign alerts	✅	✅	—
Resolve alerts	✅	✅ Their devices, or assigned to them	—
Firmware management (OTA updates)	✅	✅	—
Invite Users	✅	—	—
Invite Viewers	✅	✅	—
Assign devices to Users	✅	—	—
See the audit log	✅	—	—
Manage the subscription	✅	—	—
Change their own profile and password	✅	✅	✅
Change notification and system preferences	✅	—	—

What each role sees in the sidebar

Menu item	Admin	User	Viewer
Dashboard, Devices, Map View, Alerts / Notifications, Analytics	✅	✅	✅
Ask Your Data Growth plan and above	✅	✅	✅
User Management	✅	—	—
User Device Mapping	✅	—	—
Viewer Management	—	✅	—
Audit Logs	✅	—	—
Firmware Management	✅	✅	—
Settings	✅	✅	✅

Which devices a User sees

A User sees:

• the devices and gateways they added themselves, and
• the ones an Admin has assigned to them. See User Device Mapping.

Which devices a Viewer sees

A Viewer sees the devices of the person who invited them, read-only. When a User invites a Viewer, the Viewer sees that User's devices.

Next steps

• Invite users and viewers
• User Device Mapping